Job description

Multifamily Utility Company, a San Diego-based Utility Billing and Submetering Company, has an exciting job opening, Remote-Client Account Specialist. We are looking for an organized people person who values relationships and enjoys working in a fast- paced environment. This person is comfortable working both as part of a team and independently, is an excellent communicator, both written and verbal, and is experienced working with the Microsoft Office Suite. The Client Account Specialist is the liaison between our valued clients and our organization and must have an understanding of operations. The ideal candidate will have prior Multifamily experience, preferable in the Utility Billing and Submetering Industry or in Property Management.

Duties of the Client Account Specialist

Building and maintaining relationships with clients and key personnel within customer companies.
Conducting business reviews to ensure clients are satisfied with their products and services.
Ensuring all new clients are setup and trained on our portal, including follow up training as needed.
Attending meetings with clients to build relationships with existing accounts as needed.
Achieving client relationship targets and KPI's as set by the Department Manager and Director of Operations
Working closely with Sales Executives.
Escalating and resolving areas of concern as raised by clients.
Carrying out client satisfaction surveys and reviews.
Monitoring company performance against service level agreements and flagging potential issues.
Updating the CRM per policy to ensure transparency throughout the organization.
Liaising with internal departments to ensure client needs are fulfilled effectively.

Qualifications and Experience

At least 2 years previous experience working as a client relationship manager or a track record of managing client relationships.
Strong computer skills, including MS Office.
Strong interpersonal skills and an ability to build rapport with customers.
Solid work ethic and high level of professional integrity.
Highly organized and detail-oriented.
Ability to work effectively under pressure in both individual and in a team environment.
Previous experience in the multi-family Industry a plus.

Job Type: Full-time

Salary: $20.00 - $23.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Education:

High school or equivalent (Required)

Experience:

Customer support: 2 years (Preferred)

Work Location: Remote

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